Frequently Asked Questions TAFER Residence Club

Carretera a Barra de Navidad KM 7.5, Puerto Vallarta, Jalisco, Mexico 48390.

Phone: +52-322-176-0700

Carretera a Barra de Navidad Km. 7.5 Puerto Vallarta, JAL. 48390, Mexico.

Phone: +52-322-176-0738.

Carretera Transpeninsular Km. 17.5, Corredor Turístico Los Cabos,Cabo San Lucas, BCS., 23405, Mexico.

Phone: +52-624-105-4460.

Carretera Punta Sam, KM 5.2 Mza 9 SMZ2, L3 Isla Mujeres, Quintana Roo, Mexico 77500.

Phone: +52-988-193-2600.

Carretera a Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres. Cancun, Q.R., 77400, Mexico.

Phone: +52 998-193-2600.

Laguna de Juanacatlán Mascota , JAL. , 46900, Mexico.

Phone: +52-322-176-0727.

To make your reservation, please call 1-877-722-4592 or if calling from Mexico, call 800-461-0535, or email memberservices@resortcom.com. A reservation request shall only be accepted by the Club if the member has paid all applicable Club dues and is in the good standing with regards to the membership. A reservation confirmation will be mailed or emailed to member, same which must be presented at the time of check-in.

A member may use additional set of points equal to the summer season equivalent of the optimal use of Club points. Preferred points may be used between May (week 18) and October (week 43) of a calendar year. A Member will need to pay a pro-rated Maintenance Fee for the amount of Preferred Points used. Preferred points can also be exchanged with an External Exchange Company (RCI).

Reservations can be requested up to 12 months prior to the desired Check In date and the reservation can only be made under the name of a Member. Please contact our member service company at 1-877-722-4592 or via email memberservices@resortcom.com to make your reservation utilizing Preferred Points.

Preferred Points cannot be rented, banked or borrowed. Biennial memberships can only use Preferred Points on their use year.

Yes you can. You can purchase the all-inclusive package either at the time of your reservations or during the pre-arrival call. A minimum 3 day purchased is required.

We understand that things happen. You may cancel your reservation more than 60 days prior to the Check In date and all of your points will be restored. May be subject to cancellation fees.

Yes! Please contact our Member Services Department to inquire about rates and restrictions.

Due to the volume of rooms requested, the resort is not able to accept room requests prior to arrival. If you should have special requirements based on a medical condition, please contact Member Services so that we may make the arrangements for you.

Vacation Banking is an option that allows you to save your vacation points each use year. There is no fee to bank your points unless you missed your deadline. Your points must be banked prior to October 31st of each calendar year or prior to October 31st of the Biennial’s use year.

Members may bank their Club Points to use during the next successive 5 calendar years. A Biennial Member may only Bank one year for the use in the next use year. Keep in mind that you do have to re-bank your points on a yearly basis. To save your unused points, please contact our Member Services Department before October 31st. A $70 fee per week will be applied after the deadline.

Vacation Borrowing is an option that allows you to borrow your vacation points each use year. There is no fee to borrow your Club Points. Members may only borrow their Club Points for use during the next successive 5 calendar years. A Biennial Member may only borrow one year in advance from the next use year.

Fixed memberships have use rights to a specified unit and week number while Floating memberships have use rights within a specified season and unit type. However, your Garza Blanca Membership is a points membership that gives you the right to use your points any time based on the points purchased.

Your membership offers you many benefits, such as reservation priority, discretionally use period, preferred points, banking/borrowing.

Please refer to the points chart in your Owners’ Manual or click here to access your Member Account (once your login this information will be under your Club Info Section).

Each year you can use as many points as desired from your annual point allocation and your vacation banked points towards the pre-purchase of products and services at the resorts. Please be advised that at least 50% of cash payment is required for all Points Redemption Purchases. Our reservation agents will review your membership to advise you on exactly how many points can be used towards your purchases.

• RCI Membership
• Banking or Borrowing: 1 year borrow or banking
• Split Week Use: Minimum two night stay
• GBRC Member Check-In.
• GBRC Member Exclusive 800 Number: 1-877-722-4592
• Preferred Points: week 18-43
• Membership Card benefits

In Puerto Vallarta, the airport (Diaz Ordaz International Airport) is located about 25 minutes north of the Resort. You can arrange transportation to the resort through the Member Services Department at the time of your reservations or during a pre-arrival call.

In Cancun, the airport (Cancun International Airport) is about 30 minutes from the Resort. You can arrange transportation to the Resort through the Club Office at least 14 days prior to your arrival.

In Los Cabos, the resort is located just 30 minutes from Los Cabos International Airport and 55 minutes from Cabo San Lucas International Airport.

Sierra Lago Resort: If you are coming from Puerto Vallarta, you’ll have to travel 116 km (about two hours and a half). The most common route to follow is leaving the city and drive to Tepic, detour right in Crucero de las Juntas, leave Ixtapa, Las Palmas and Estancia de Landeros behind, and get to Mascota where the ascent will begin.

Please refer to Resort tab for On-Site and off-site activities available.

Yes, the lobby and all common areas are wheelchair accessible. Please make sure to note any special requirements with your Member Services representative who will make sure that the appropriate accommodations are reserved for your vacation if you need them.

ResortCom has partnered with Chubb Travel Insurance to provide medical and travel assistance when you need it the most. With different plan options, we want to make sure that you understand what the different Chubb plans entail and the benefits available to you as our valued member. Click here for more information on the Chubb plan options or call 1-844-825-2264 (Option 3) with any inquiries.

As a member at Garza Blanca Residence Club, you have access to RCI, Inc. as well as Signature Selection RCI and Registry Collection for our Elite Owners.

You may contact them at RCI or 1-800-338-7777.

Please contact the club to begin this process. Agents will then guide you through the final steps of exchanging your weeks.

If your exchange company is unable to confirm an instant exchange for you, they will place a “search” for your desired destination and dates. If a match does not become available, you will have a two year window from date of deposit to utilize that week at a later time.

Getaway or Last Call weeks are last minute space that is available through RCI. These weeks can be reserved without giving up your vacation weeks at your home Resort. Contact RCI.

The Club’s normal billing cycle for Maintenance Fees is October 1 -30 each year. For new memberships purchased after October 1st, you should receive your Maintenance Fee bill approximately 30 days after being activated in the Club’s computer system.

The maintenance fees are billed in October each year and are due upon receipt. The delinquency date is December 1st. If you have purchased mid-year, your payment is due 60 days after the billing date.

Yes. As outlined in your contract, the maintenance fees are the responsibility of each member regardless of your use of the property.

Reservations can only be accepted and secured after payment in full is received for your annual dues.

Garza Blanca Residence Club offers the ability to make all maintenance fee payments via the Internet, using online payment option. Simply go to ResortCom to log into your online account or contact our Member Services at 1-877-722-4592.

Please refer to your Membership Disclosure Statement to verify the first year occupancy for your new contract. Your billing correlates directly to the first year of use designated on your contract.

Your maintenance fees are not included in the purchase price of your contract. To review this information in your contract, please refer to the Purchase and Security Agreement.

Eagle’s Wings is a private Foundation created over ten years ago. This organization seeks to improve the quality of life for the less fortunate in Mexico by providing monetary and organizational support to institutions such as orphanages, free medical clinics and school-building projects. The foundation appreciates your donations and continued support.

Please contact us for more information.

Yes! Please contact the Club for an Automatic Debit Form or you can download the form, fill it out and send it back to us at: memberservice@taferresorts.com.

Download Form

Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592

Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592

Most Memberships are a thirty-year lease. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date.

Any renewal or extension offers of your contract will be at the discretion of the Development entity of your resort. At this time, member has an option to renew the membership for an additional (30) thirty year period for a fee of (5) five times the maintenance fee in effect at the time of expiration.

Click here to download a pdf file. Or please send a written request to the Residence Club Corporate office in San Diego for a copy of the Club Bylaws, rules and regulations.

Member has an option to renew the membership for an additional (30) thirty year period for a fee of (5) five times the maintenance fee in effect at the time of expiration. Please contact member services at 1-877-722-4592.

Absolutely. Pass on the legacy to your family. Memberships must be paid in full and have currently paid maintenance fees to begin the process. For more information, send us an email at memberservicesadmin@resortcom.com or contact our Member Services at 1-877-722-4592.