Navigating the Airport
From the moment that your plane touches down in Mexico until the time that you depart back home, we plan to make your vacation experience as smooth and stress-free as possible. Airports can be overwhelming, therefore we have put together this article on how to best navigate the airport and find your shuttle transportation. It is our hope that resources such as this will empower our guests to feel confident and informed. Whether you will be joining us in Puerto Vallarta, Cancun, or Los Cabos, here are all the details in order to arrive at the resort smoothly.
After deplaning and going through immigration, make your way to the baggage claim area. Look for the baggage carousel board and find your corresponding flight number which will tell you which carousel will have your flight's bags. After retrieving your luggage, you will need to pass through a customs check. Be sure to have your passport ready and your Entry Immigration Form filled out. You can get this from your airline or fill out the form online and print it prior to traveling. You can find the form here. Remember, once the immigration official stamps your Tourist Card, don’t lose it. We recommend keeping it together with your passport as you will need to present it at check-in when leaving Mexico, or you will need to pay the replacement fee to get another one.
Once you have cleared customs, exit the airport as our transportation shuttles will be waiting for you outside. All shuttle transportation must be arranged with the hotel ahead of time. Upon making your initial reservation, you’ll receive a confirmation email with all the details. Let us know in advance if you will be needing any additional equipment such as a baby seat or wheelchair, we are eager to know how we can best accommodate you.
Puerto Vallarta International Airport
Your VIP transportation hostess will be waiting for you after clearing Immigration and before picking up your luggage. Keep an eye out for a hostess wearing a purple dress and a beige blazer holding up a “VIP SERVICE” sign also with your name on it. In case you don’t see the hostess, you can stop in at the VIP desk in front of baggage carousel number 7. Once you have collected your luggage, you will have to pass through a random customs check. You’ll put your luggage through a scan and you will be asked to press a button under what looks like a stoplight. Note that only one person in your family needs to press the button. If you get a green light, you can walk through without inspection. If you get a red light, customs will pull you aside to inspect your luggage.
After you have passed through the stoplight system, you will exit through a sliding glass door, where many salesmen/women will be trying to get your attention. Just ignore them and continue walking until you cross another set of sliding doors and our Hostess with the “VIP SERVICE” sign will show you to your transportation.
If you have pre-arranged your transportation and there is any change to your arrival date or time, please let us know 24 hours in advance either by emailing: transportation@garzablancaresort.com or please contact us directly by phone at
+(322) 176 0700.
Los Cabos International Airport
Los Cabos has two airport terminals: Terminal #1 is for domestic flights and Terminal #2 is for international flights.
If you are arriving to Terminal #1, once you pass through immigration, claim your luggage, and clear customs, exit through the sliding doors to your right to the Groups Door.
If you are arriving to Terminal #2, once you pass through immigration, claim your luggage, and clear customs, exit through the sliding doors to the left and then to the right.
Outside the terminal building, you’ll find a Cabo Seasons representative wearing a white uniform stationed under the white umbrellas #11, #12, or #13 (the last umbrellas). Look for a welcome sign with the Garza Blanca Los Cabos logo on it. Please note that for your own privacy, your name will not be displayed on the sign. Once you have located your rep, they will escort you to your transportation.
If you require assistance once you arrive at the airport, please call: +52 624 105 4460
Cancun International Airport
After passing Immigration, Customs, and the Concessions Hall and walk outside the terminal building. Look for an Aventour representative holding a sign with your name and/or the Garza Blanca or Villa del Palmar Palmer logo. When you connect with our rep, he/she will show you to your transportation.
If you need any assistance at the airport or have any problems locating your transportation call Aventour Customer Service at 998-843-7000 or Resort Customer Service at (855) 330 7218 (USA) or (800) 269 4373 (Mexico).
Please note that for international flights, your return transportation from the hotel to the airport will be automatically scheduled to pick you up 3 hours before your flight departure time.
Important: If you have pre-arranged transportation and your flight times change, please notify us as soon as possible.
Once you arrive at the airport, your transportation will be waiting for you, so please make your way directly outside the terminal buildings of each airport and connect with your rep as soon as possible to ensure that you do not miss your transportation for the scheduled time.
Cancelation Policy
If you modify or cancel your reservation for airport transfers up to 16 days prior to arrival, you will receive a full refund. If you need to modify or cancel 8-15 days prior to your arrival date, you will receive a 50% refund. For cancelations or modifications made 0-7 days before your scheduled arrival, please note you will not be eligible receive any refund. No-shows will also not be eligible to receive a refund.
We know that when traveling unexpected things can sometimes happen. If you need to make a last-minute adjustment to your travel plans, you can also contact our Member Services team by calling Toll Free USA/CAN: 1 877 722 4592 or Toll Free MEXICO: 1 844 488 1723 or emailing memberservices@resortcom.com.