Chubb Travel Insurance: Member Experience
What happened
Prior to departing for her Los Cabos resort, a member saved the international phone number for Chubb’s 24/7 Travel Assistance team to her mobile phone so she could seek emergency assistance if needed.
She arrived at her resort, excited to kick off her vacation. While out for a walk one morning, she was hit by a car and suffered multiple injuries—including a broken pelvis. The local emergency authorities were contacted, and she was transported to a local hospital where she was stabilized.
How our coverage responded
The member called Chubb’s Travel Assistance team to explain the situation and the extent of her injuries. The Travel Assistance team coordinated with the treating local physician to determine when she was medically fit to travel so she could be transported home to the United States. They arranged for her safe transport home via air ambulance while also taking care of all required accommodations.
Outcome
Chubb’s Travel Assistance team coordinated the submission of the member’s claim, with the policy ultimately providing $1,000 in accident medical expenses and $50,000 in emergency evacuation expenses under the Chubb Essentials plan. Chubb, our Travel Assistance team, and the local physicians in Los Cabos worked together to get the member home safely and comfortably so she could finish her recovery from the accident.
In a medical emergency or for travel assistance, call our Chubb Travel Assistance Center at +1 877319-4397 (Inside the US) or +1 240-330-1537 (Outside the US). For general coverage inquiries, contact Chubb Travel Protection Customer Service Center at +1 844825-2264, option 3 (Inside the US) or +1 585-939-7468, option 3 (Outside the US). |
The claim scenario described here is intended to show the types of situations that may result in claims. This scenario should not be compared to any other claim. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss, the terms and conditions of the policy as issued, and applicable law. Facts may have been changed to protect the privacy of the parties involved. Travel assistance services are provided by third-party providers. This is a brief description of the features of this insurance program. It is not a contract of insurance. The terms and conditions of coverage are set forth in the Policy issued to ResortCom. The Policy is subject to the laws of the state in which it was issued. Coverage may not be available all states or certain terms or conditions may be different if required by state law. Insurance benefits are underwritten by ACE American Insurance Company located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE: CB) Insurance products and services are provided by a licensed producer, and not by the parent company itself. (Rev. 3/2025)